Account & personal data

  • Do I need specific QR Codes to use Boomy?

    Yes, in order to preserve the confidentiality of our users and to have notifications sent through quickly, we use specific QR codes stored on a secure server.

  • Are the QR codes unique?

    Yes, our QR codes are specificly linked to an object, this is what makes them unique.

  • What is the lifespan of a Boomy QR code?

    Boomy QR codes don’t have a use-by date. Once they are registered, your items will be safe for years.

  • I've just received my Boomy QR codes. What's next?

    Firstly, you have to download the app. The easiest way to do this is to scan a Boomy QR code. This will direct your straight to the app.

    Once you have followed the different steps described in the app, save your QR codes and link them to items. It's easy and quick to do!

  • Is the app free or not?

    It's free!

  • Are the QR codes individual?

    Yes and no!
    As long as a QR code hasn't been registered with an account, it can be allocated to anyone without any time restriction.
    However, as soon as a QR Code is registered to an account, it belongs to the user definitively.

  • Why should I accept Boomy notifications?

    Nothing's compulsory but Boomy has been made to notify you as quickly as possible when you lose something. This is done by instantly sending you a notification. The faster you are notified, the faster the item can be returned to you.

  • Can I choose the notifications I want to receive?

    Yes, you can change the notifications in your smartphone's settings. In the "Notifications" section, select the Boomy app. There, you can choose the type of notifications you want to receive and other options related to the app.

  • Why does Boomy want to access my camera?

    Boomy comes with a QR Code scanner which works through the camera. By no means will Boomy access your private pictures.

  • Do I have to have an account to keep my items safe?

    Yes, as the owner of an item, you have to download the app and register in order to add QR Codes. Setting up an account could not be easier. All you only need to do is fill in your email address and choose a password.

  • Does the person who has found an object need to download the app?

    No, just by scanning the QR code, you can get in touch with the item's owner. A QR code scanner is often pre-installed on most smartphones.

    The advantage of Boomy is that you will have a fully working scanner in addition to an app protecting your belongings.

  • Do I have to create an account to only use the scanner?

    No, you can simply download Boomy to use its QR Code scanner. It allows you to read any kind of them.

  • Is the discussion really anonymous?

    Yes, this is fundamental for us. We have developed the app to preserve absolutely the anonymity between the person who has found the item and its owner. Neither one has access to any kind of contact details.

    Both users decide what they should say or do to return the lost object.

  • What happens if I delete the app or change my phone?

    If you delete the app, you will no longer be able to receive notifications on your phone. You will only receive a notification by email.

    Your account and information about your items are saved to your account. You simply have to reinstall the app and sign back into your account.

  • Why do we ask the finder of an item for their email address?

    Filling in an email address is not an obligation, however, It enables you to receive a link straight to the chat by email.

    If you didn't register an email address all you have to do is scan the QR Code.

The features of the Boomy app

  • I have never used a QR code. How does it work?

    It's very easy. Download the Boomy app. Open the Boomy scanner. Put the code in front of your camera. No need to click, wait for the camera to focus. The app will guide you through the different steps.

  • How to save an item?

    To register a new item, you must scan a blank QR Code with the app scanner. Then, name the item, choose the category, change the contact details if needed, you can also take a picture of your item. Last but not least, save to create. That's it!

  • Where should I put the QR codes?

    There is no specific rule and it all depends on the item. We advise you to find the best compromise between discretion and visibility so that the item can easily be returned. Ensure that the sticker is on a suitable surface.

  • Why does each item form need an email address?

    When registering an item you associate an email address to it (by default it's the one registered with your account). When someone finds your item you can receive a second alert by email in addition to the notification received on your phone.

  • Why am I able to change the email address when registering a new item?

    The suggested email address is by default the one used with the creation of the account. But you can change it for each item. You can also register your item to someone else's account in order to get the alert sent to their email address.

  • Can the finder see the name I have given to the item?

    No, the finder can neither see the name nor any other personal data. Data is confidential with Boomy. Nevertheless, when you receive a notification, the name of your item will be displayed. You will then be informed of the reason for the notification.

  • What about people who are not able to use the app?

    For people who cannot use the app (children, elderly people, or those who don't own a smartphone…), you can register their items to your own account. If an item is lost, you will be the one notified. If you enter the person’s email they can access the chat directly through the link received.

  • Can I change the details on the registering form?

    Yes, you can change them at any moment on the item form: the picture, the name, the alert email address. Of course, changing the email address is the most important feature.

  • How do I register my smartphone?

    The process for a smartphone is different. If you lose it, you need to be contacted as fast as possible. There are two different options:

    1. Set a QR code registered on your own account. If you have lost your smartphone, you can no longer access the chat through the app but you can still access it with the link sent to you by email.
    2. The second option is to put the item on someone else's app (your partner, sibling, friend, etc.) and still enter your own email address. This person will then receive the notification and you will be alerted by email too.

Operating issues

  • I haven’t received a notification. Why?

    The "notification" option might be deactivated on your smartphone. Activate it in the notification settings of your phone.
    For iOS : go to « Settings » then click on « Boomy », « notifications ». You can choose the type of updates there.
    For Androïd : Go to « Parameters », « app & notifications », « Boomy » then « notifications ». Here you can choose the type of the alert.

  • The QR code of the item I have found is damaged. What can I do?

    Boomy has a backup plan to get in touch with the owner: go to "lost item" on and enter the number below the QR code.

  • Does the app work on any kind of device?

    No, the app doesn't run on older versions of Android or iOS. Your operating system must be kept up to date on your device.

  • I have downloaded the app but I can't scan

    To use the scanner, the app must be granted access to the camera and to use mobile data.
    You must modify these approvals in your phone’s settings:
    For iOS : go to « Settings » then click on « Boomy » and check « Camera » and « Cellular data ».
    For Androïd : Go to « Parameters », « app & notifications », « Boomy ». Then « permissions » for the camera and « data consumption »/« Cellular data ».
    You must have an internet access.

  • How can I report an issue to the team?

    We are currently working on technical issues.
    As well as bugs, please report any errors, problems or suggestions with the contact form.

Do I need specific QR Codes to use Boomy?

Yes, to keep the anonimity and allow fast notifications we use specific QR Codes stored in safe web server.

Discover all our QR Codes

If you don't find any answer to your question?

If you don't find any answer to your question in this list or if you have any suggestion to give, please contact use by using the contact form.
We will answer you as fast as possible.

Contact us

I have found an item but I cannot scan its QR Code. What can I do?

It depends on the cause:

  • Either you don't have any QR Code reader but then please download Boomy app to use its own

  • Or QR Code is damaged or you don't have any smartphone : then you can contact the owner on Boomy website, 'Found item' page.

Contact the owner